Be the welcoming face of a trusted local firm
We’re looking for a friendly, organised and professional Receptionist to join our Townsville office. This role is the first point of contact for our clients and visitors and plays a key part in creating a positive, welcoming experience from the moment someone walks through the door or calls our office.
If you enjoy working with people, take pride in presentation, and like being the person who keeps the front of office running smoothly, this could be a great fit.
About Us
My Fortress is North Queensland’s leading financial services firm, providing financial planning, accounting and mortgage broking services under one roof. We’ve supported our local community for over 35 years and pride ourselves on professionalism, strong relationships and a genuinely supportive team culture.
About the Role
As our Receptionist, you’ll be responsible for front‑of‑house operations and general office support, ensuring clients feel welcomed, supported and looked after. Key responsibilities include:
* Greeting clients and visitors in person with a warm, professional manner
* Managing a busy phone system and directing enquiries
* Coordinating meeting rooms and appointments
* Handling incoming and outgoing mail
* Providing general administrative support to the wider team
* Maintaining a tidy, professional reception and office environment
About You
We’re looking for someone who:
* Has a friendly, confident and professional approach
* Enjoys working with people and providing great customer service
* Is organised, reliable and pays attention to detail
* Has strong communication skills (both verbal and written)
* Is comfortable using Microsoft Office and office systems
Previous reception or customer service experience is beneficial, but not essential — we’re happy to train the right person with the right attitude.
What We Offer
* Full‑time, stable role with weekday hours
* Supportive and welcoming team environment
* Training and ongoing support
* Exposure to a professional financial services environment
* Free onsite parking and modern office facilities with gym, squash court and much more
Ready to Join Us?
Apply now with your resume and cover letter.