Overview
Otis is seeking a Service Technician based in Darwin, Northern Territory.
Permanent role.
Reports to the Branch Manager.
At Otis, it’s our people that make us different.
Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company.
Otis is 69,000 people strong, including engineers, digital technology experts, sales, and field technicians, in more than 200 countries and territories.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a rapid-moving, high-performance company.
Key responsibilities
- Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.
- Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers.
- Electrical and Mechanical training to apprentices and sub-contractors.
- Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging.
- Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and/or Enterprise Bargaining Agreement.
- Liaise with customers and submit leads using Otis-provided applications.
- Standby and provide after-call-back coverage from time to time.
Key working relationships
- Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers.
- Liaises with functional management at other Otis entities and headquarters.
- Represents the Company's relationships with major customers, suppliers, and the public.
- Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant).
- External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers.
What you will need to be successful
- Have Electrical and/or Fitter qualifications as relevant to the role and Lift apprenticeship or other industry-accredited training program (desirable).
- Minimum two (2) to five (5) years’ experience within the Lift Industry.
- Hold a valid driver's license.
- Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.
- Has the ability to perform knowledge transfer on information and skills through training and demonstrated fault-finding and problem-solving skills.
- Strong English language skills, both verbal and written.
- Intermediate knowledge and experience using technology including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).
- You are a committed professional, with safety as your priority.
- Has attention to detail and is results-driven, curious, adaptable, and able to work well alone or in a team.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers.
We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
Otis is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
To request an accommodation in completing an employment application due to a special need or a disability, please contact us at (emailprotected).
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Required Skill Profession
Mechanics, Machinists & Tool Operators
📌 Service Mechanic Northern Territory
🏢 Otis
📍 Darwin