Ready to Make a Difference? Join Our Iconic Team at Telstra!
At Telstra, we are a leading telecommunications company dedicated to building a connected future for Australians. As a Retail Customer Service & Sales Consultant, you will be the trusted expert guiding customers to tech solutions that enhance their lives.
Responsibilities
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable.
* Be the Go‐To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Qualifications
* Great Communication Skills: Natural at connecting with people and making their day better.
* Solution‐Oriented Approach: Think on feet and tailor solutions for each customer.
* Sales Drive: Motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning: Eager to grow and develop skills in a dynamic environment.
* Resilience and Positivity: Can‐do attitude, even when things get busy.
* Customer‐Facing Experience: Previous experience is a plus but not required; enthusiasm and willingness to learn are essential.
Benefits
* Annual Fixed Remuneration: $64,915.20 per year (Junior rates apply for those under 20 years of age).
* Additional conditions: 25% penalty for weekday hours after 6 PM, 25% for Saturday, 100% for Sunday, 150% for public holidays.
* 12% superannuation included.
* Variable remuneration per plan rules; first 2 months guaranteed while you learn on board.
* Generous Discounts: 30% off Telstra services and exclusive offers with 240+ partners.
* 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, up to 4 weeks of additional paid leave.
* Access over 17,000 learning programs and Future Ready program.
* Flexibility: flexible working hours and supportive parental leave options.
* Monthly performance rewards and other recognition programs.
* Inclusive, diverse team environment.
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