Key account manager (south melbourne)

NATURE / SCOPE OF ROLE

The position reports to the Wholesale Director ANZ and is responsible for:

• The preparation and maintenance of the Customer Business Development Plan, which identifies strategies and philosophies that will result in business growth. The communication of these strategies and philosophies to the Retailer.
• The implementation of practices and procedures that will increase the profitability of the Retailer and Levi's, specifically by:
• Maximising opportunities to generate sales and profit
• The simultaneous control of operating expenses

RESPONSIBILITIES Include but are not limited to:

STRATEGY AND POLICY DEVELOPMENT

• The development and implementation of the Customer Development Business Plan.
• The development and introduction of best‐practice account management and service standards and practices.
• The development of short‐ and long‐term plans that will maximise revenue, minimise costs and increase profitability.

ACCOUNT MANAGEMENT

• The development and ongoing maintenance of Retailer relationships, including the establishment and maintenance of effective communication processes.
• Monitoring the financial and operating performance of the Product and Brand, taking corrective action to minimise risk to the Company and to the Levi's brand.
• The development and implementation of Retailer‐specific promotional and marketing opportunities.

REVENUE GENERATION

• Regular review of the Retailer sales performance information, identifying areas for business opportunities and implementing business improvement strategies.
• Assessing present and future needs, trends and revenue and profit‐generating opportunities.
• Co‐ordinating and supporting the objectives and initiatives of support departments in their efforts to minimise costs and maximise circuit revenue and profitability.
• Development of monthly and annual sales forecasts to assist in production planning.
• Drive sales and product opportunities to achieve volume and product range sales targets.
• Actively initiating and supporting marketing and other promotional activities.

GENERAL MANAGEMENT

• Providing leadership, direction and support to the Retailer.
• Providing leadership, coaching and support to the Account Executive.
• Attending / facilitating meetings and customer buy meetings.
• Identifying and securing current business opportunities.
• Establishing credibility and fostering relationships within and between the Retailer and support departments.
• Maintaining appropriate communications within and between the various functional areas and advising functional areas of relevant operational developments.
• Providing Merchandise with constructive feedback on product samples and product opportunities.
• Partnering with Supply Chain to ensure quality, timely and low‐cost delivery of product into the marketplace.

THE PERSON

The Key Account Manager will ideally possess tertiary qualifications in a business‐related discipline together with at least five years account management experience within an apparel retail service environment. The incumbent will also have a proven ability to demonstrate the following:

• Credibility – extensive account management experience and a proven ability to positively impact revenue and profitability.
• Maintaining an appropriate management profile, both within and external to the Company.
• Effective communication with:
• Senior Management
• External Parties
• Employees of the Company
• Successfully managing and co‐ordinating the activities of relevant support departments.
• Thorough knowledge and understanding of the retail apparel industry.
• Effectiveness as a Leader and Motivator.
• Creative and entrepreneurial – looking beyond existing parameters to strengthen the Company's position and maximising productivity and profitability.
• Energy and enthusiasm – driven to make their mark.
• Consistent and objective – demonstrating consistency and objectivity in decision making, methods of operating and dealing with people and situations.
• Strategic and conceptual – conceptualising strategies and plans that meet both immediate and long‐term objectives of the organisation.
• Creative and experienced negotiator.

LOCATION

Level 4, 52 York Street South Melbourne VIC 3205 Australia

EMPLOYMENT TYPE

Full Time