Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
What is the role
We are currently on the hunt for an experienced Systems Engineer with background working for an IT Systems Integrator or Managed Service Provider.
Working from our Newcastle office, full-time (38 hours) Monday to Friday, the role will be responsible in providing technical solutions for our clients, including problem resolution, product installation, configuration, testing and product/service recommendations.
With our front-line team taking care of triaging, you will service clients suited to your professional skillset, ensuring a positive experience for both you and the client.
Key responsibilities of the role include:
* Provide remote and onsite IT support
* Diagnose and resolve hardware/network issues
* Maintain system performance, reliability, and security
* Collaborate with clients on technical needs
* Recommend technologies and assist in selection
* Create design and technical documentation
* Support junior staff and escalate issues
* Monitor logs and respond to incidents
* Liaise with vendors as needed
* Improve and automate procedures
* Expand technical skills through training
* Log activities accurately
* Participate in on-call support
* Perform other related tasks
Who we are looking for
This is a customer facing role who will need to have excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time management and organisational skills will be heavily favoured.
Alongside, having great communication skills and vibrant personality, technical skills required for a successful candidate include:
* Windows Server – 20XX – setup, administration, support and maintenance
* Exchange Server 2013/16/19 setup, support and administration
* Office 365 – experience with migrations, in particular hybrid configurations between Exchange and Office 365
* Remote Desktop/Terminal Server/Citrix setup, support and administration
* Veeam, StorageCraft, Backup Exec setup, support and administration
* Basic network troubleshooting – experience with basic network protocols, any Cisco router experience will be highly regarded
* Basic telephone system support – any experience highly regarded
* Experience with remote support tools – TeamViewer, Remote Desktop Manager etc
* VMWare
What we offer
* A friendly team environment with a strong technical support network
* Broad range of options for training and developing your IT skills
* Opportunity to work with the IT industry's latest technologies
* Internal career growth for high performers and IT super-stars
* Cost price on products from our suppliers
* Lunches and snacks
* Gym membership
* Comprehensive Employer Assistance Program
* Bonuses and incentives for upskilling
* Referral bonus
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