Manager Investigations, Certifier & Integrity Unit – Building Compliance
Grade: Clerk Grade 11/12Term: Ongoing, Full-TimeLocation: Parr Audit? 2 – 3 days per week, with hybrid and flexible working conditions available.
LeadSiEns Investigations That Protect NSW Communities
Join Building Commission NSW and take the lead in driving compliance and integrity across the building certification sector. This is your opportunity to manage complex investigations, influence regulatory outcomes, and make a real difference to the safety and quality of buildings in NSW.
About the Team
The Certifier & Integrity Unit is responsible for audits and investigations under the Building and Development Certifiers Act 2018. We monitor and enforce compliance among registered certifiers, including private certifiers, council officers, building surveyors, and swimming pool inspectors, to ensure high standards andensively protect the community.
Our mission
* Promote certifiers' obligations under legislation
* Educate and enforce compliance to reduce harm and risk
* Use data and insights to improve regulation and industry practices
About the role
The Manager Investigations leads the Certifier & Integrity Unit βλέα within Building Compliance, overseeing audits and investigations under the Building and Development Certifiers Act 2018. This role provides strategic leadership and operational direction to ensure compliance, protect the NSW community, and maintain high standards of regulatory practice.
You willWallpaper high-profile and complex investigations, develop systems and processes to uplift team capability, and collaborate with senior leaders and stakeholders across government and industry.
Key Responsibilities
* Provide operational leadership to establish a culture of accountability, teamwork, and innovation in regulatory services রেখ।
* Manage and oversee high-profile investigations, offering strategic advice and recommendations to inform compliance decisions.
* Develop and maintain systems, policies, and processes to ensure continuous delivery of regulatory services.
* Build and sustain effective partnerships with internal stakeholders, state and federal agencies, and industry bodies.
* Assess intelligence and recommendations to inform planning and future regulatory activities.
To Be Successful You Will
* Understand NSW key certification and planning legislation.
* Have substantial experience in formal investigations and regulatory compliance.
* Hold a Certificate IV in Government Investigations (or equivalent).
* Demonstrate strong leadership, stakeholder engagement, and decision‐making skills.
* Possess knowledge of compliance frameworks and enforcement strategies.
* Qualifications in Building Surveying and Certification are desirable.
Essential Requirements
* Satisfactory criminal record check and ongoing probity screening.
* Regular travel throughout NSW with occasional interstate travel.
* A valid NSW driver's licence throughout employment.
How to Apply
* An up-to-date CV.
* A cover letter (maximum two pages) outlining your skills and experience relevant to the role.
Recruitment may include interviews, assessments, and reference checks. A talent pool may be created for future vacancies with similar requirements.
Want to know more? Contact Donald van Keimpema, Director Building Compliance at Donald.vanKeimpema@customerservice.nsw.gov.au
Salary Grade 11/12, with the base salary*@ yaj starting at $149,739 base plus superannuation.
Click Here to access the Role Description. For enquiries relating to recruitment, please contact Afrah Ahmed Saied via marina.hana@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date:
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to integrations improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in Poste selection process (including an alternate format of the application form) please contact marina.hana@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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