Employment Type: Permanent, Part Time
Position Classification: Administration Officer Level 4
Remuneration: $37.91 - $38.78 per hour, plus 12% superannuation
Hours Per Week: 16
Location: Port Macquarie Community Health Centre – with hybrid working conditions available
Applications close: 11:59pm, Tuesday 3 March 2026
HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.
About the opportunity
HealthShare NSW are seeking dedicated and customer-focused Service Centre Officers to join our team. In this role, you will be responsible for taking incoming phone calls, receiving, and processing applications and equipment orders for people needing mobility, communication, self-care, respiratory and prosthetic equipment. In addition, you will provide ongoing support to eligible consumers with consumable reorders and repair and maintenance requests, and process claims for travel and accommodation subsidies.
Join us in making a difference in the lives of those who need our support. Apply now to become a part of our dedicated team!
About us
HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.
Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.
Additional benefits
We reward our employees with a terrific range of benefits, including:
* Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks' paid parental leave for eligible employees
* Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
* Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
* Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
* Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
* Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community.
Please note some benefits may only apply to certain employment types.
Further information on our wide range of benefits is available here.
How to apply
* Click Apply Now at the top of the job advertisement, located here: https://jobs.health.nsw.gov.au/healthshare/jobs/service-centre-officer-325716
* Attach your resume and provide answers to the targeted questions listed on the page
* Ensure the essential requirements outlined in the Position Description are referenced in your resume or answers to targeted questions.
Additional information
* Applicants will be assessed against the essential criteria in the Position Description
* If successful following the application close date, you will be required to attend interview as well as reference checks
* Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
* An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.
Contact information
Please contact the hiring manager listed in the job advertisement if you have any questions about this role.
For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact our Aboriginal Workforce team via the details listed in the job advertisement on our career portal. Support is also available through the Stepping Up website.
If you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling), please contact our Diversity and Inclusion team via the contact details listed in the job advertisement. Candidates with a disability can also use this email for confidential advice and support during the recruitment process.
View the full job advertisement:
* https://jobs.health.nsw.gov.au/healthshare/jobs/service-centre-officer-325716
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