Senior Retail Leader Job Description
We are seeking a highly motivated and results-driven Senior Retail Leader to join our dynamic retail team in a full-time permanent role at Canberra Airport.
As a key member of our team, you will be responsible for:
* Providing exceptional customer service and ensuring a high level of customer satisfaction through active listening, empathy, and effective problem-solving skills.
* Mentoring and coaching staff members in all areas of customer service, product knowledge, inventory control, and visual merchandising to achieve sales targets and deliver excellent customer experiences.
* Developing and implementing effective sales strategies to drive business growth and improve customer engagement.
* Building and maintaining strong relationships with internal stakeholders, including management and colleagues, to ensure seamless communication and collaboration.
* Confidently using Microsoft applications, including Excel, Word, and Outlook, to analyze data, create reports, and manage daily tasks.
The ideal candidate will have:
* A passion for delivering exceptional customer service and a commitment to excellence.
* Demonstrated experience in a senior retail leadership role, preferably in a fast-paced environment.
* Strong interpersonal and communication skills, with the ability to effectively communicate with diverse groups of people.
This is an exciting opportunity to work in a dynamic airport environment, where no two days are the same. We operate 7 days a week and require flexibility from our team members. Employment offers are conditional on the ability to gain and maintain an ASIC pass.