This role focuses on providing efficient maintenance support for clients. The ideal candidate will have a strong background in customer service and be able to manage costs effectively.
The key responsibilities include responding to maintenance calls, accessing authorized repairers, and authorizing repairs in line with vehicle contracts. Additionally, the candidate must ensure that all customer and supplier queries are addressed promptly.
* Drive a customer-centric culture that emphasizes accountability, engagement, and ownership of customer experience.
* Manage servicing and repair costs for fleet vehicles.
* Minimize downtime of vehicles.
* Maximize vehicle warranties by requesting post-warranty support for manufacturers' product problems and premature mechanical repairs.
* Advise clients on maintenance-related issues, including contract entitlements and inclusions such as tyre allowance, roadside assistance, and accident management.
The successful candidate will possess tertiary qualifications in automotive or equivalent and extensive experience in the motor industry. Strong technical and numerical skills, as well as the ability to share knowledge and be thorough and accurate, are essential.
Key Skills
* Tertiary qualification in Automotive - Vehicle qualification or equivalent.
* Extensive experience in the Motor Industry.
* Customer Service Role and/or Negotiating with Suppliers.
* Strong Technical/Numerical Skills, shares knowledge, thorough and accurate.
SG Fleet AU offers a range of benefits, including recharge days, flexible work arrangements, career progression opportunities, education support, two paid volunteer days, health and wellbeing support, and more.
What's Next
We're looking for a motivated individual who is ready to take on this exciting opportunity at a company that values diversity and belonging. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Job Type
Full-time
Seniority Level
Entry level
Job Function
Career Professional/ Corporate Business Team Leader/ Director