Job Title: Reservations Consultant
You will play a vital role in delivering exceptional guest experiences on Hamilton Island.
Key Responsibilities:
* Stay up to date with all Cruise Whitsundays products, timetables, and promotions
* Accurately process booking payments and finalise end-of-day cash ups
* Check and finalise QA bookings, including applying promotions
* Book third-party providers accurately
* Stay up to date with Reservations Policies and Procedures
* Prepare necessary paperwork/manifests for the following day's operation
* Respond to customer feedback in accordance with Policies & Procedures
About You:
* Strong customer service and sales skills, with a natural ability to convert enquiries into bookings
* Proficient with MS Office and confident in using technology and communication devices
* Excellent written and spoken communication skills, with a solution-focused approach to problem-solving
* Ability to multitask and manage competing priorities effectively
* A high-energy, motivated team player who enjoys working collaboratively
* High attention to detail and a commitment to delivering outstanding service