IT Support Specialist
We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have a passion for delivering exceptional technical support and be committed to providing outstanding service.
* The IT Support Specialist will play a vital role in supporting our expanding ICT infrastructure, ensuring that all systems and equipment are functioning optimally.
About the Role:
This is a full-time position based at our Head Office in Ballarat, Victoria. As an IT Support Specialist, you will be responsible for providing responsive, high-quality technical support to our users.
1. Install, troubleshoot, service, and repair end-user computers, phones, networks, and other communication systems
* Respond promptly to service issues and user requests
o Provide technical support across the business, both in person and remotely
+ Set up accounts and configure systems for new users
# Maintain and upgrade hardware as needed
* Test and support new technology implementations
o Assist with computer and network-related purchasing decisions
+ Travel to local branches when required
About You:
You are passionate about how technology can improve business operations and communication. You thrive in a support role and enjoy making technical concepts accessible to people at all levels of the business.
Requirements:
* Minimum of 2 years' experience in a similar IT support/administration role
o Strong technical knowledge of IT systems, devices, and networks
+ Solid understanding of IT best practices, including system security
# Analytical mindset with strong troubleshooting and problem-solving skills
* Excellent communication and interpersonal skills
o Ability to work independently and as part of a team
What's in it for You?
2. Ongoing Training & Development
3. Advancement Opportunities
4. Family-friendly & flexible workplace
5. Employee Assistance Program
* Work with a Great Team
About Us:
We enable our customer's success by providing practical and reliable equipment solutions and support.
Our customers count on us to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand expertise.