Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.
Our Lysaght business is looking for a Customer Service Supervisor to join the Customer Service Team based in Rockhampton, QLD.
In this exciting opportunity, you will lead and develop the Customer Service team to strengthen their capabilities in achieving exceptional customer experiences, working closely to align the team strategy with business objectives and outcomes for your team.
What Will You Do?
* Coach and motivate your customer service team to enhance capability, performance and engagement levels so aspirational targets can be met.
* Continue to grow collaborative partnerships and meaningful relationships with both our customers and internal stakeholders.
* Proactively monitor business operations; identify trends to respond to business opportunities or risks - continually reviewing all customer service processes to continue to enhance customer satisfaction.
More About You
You have a passion for the customer experience as well as high attention to detail and have the ability to complete multiple tasks simultaneously.
* Experience in developing meaningful and beneficial relationships with customers.
* Demonstrated leadership experience and the ability to influence change.
* A solid understanding of B2B sales processes.
* Exceptional communication skills and the ability to develop capability of the team.
* A customer‐centric mindset towards our internal and external stakeholders.
What's in it for you?
* The opportunity to be part of a high functioning customer service team.
* Develop new networks with our customers and internal stakeholders.
* Exposure to people leadership.
* Opportunity to facilitate innovation and change.
Benefits
* Work‐life flexibility through our B‐flex program.
* Inclusive environment committed to respecting and valuing all employees.
We encourage Women and First Nations people to apply.
#J-18808-Ljbffr