Job Description:
* The role of the Legal and Client Support Officer is a vital part in our administration division at Legal Aid NSW.
* This position provides an important first point of contact for clients with complex legal and non-legal issues to determine and provide appropriate information and organizes support or services.
* The role provides a range of clerical and legal administrative support to our legal teams to deliver best outcomes for our clients.
About You:
* You are a dedicated and client-focused professional who thrives in a fast-paced, high-volume environment.
* As a collaborative team player, you consistently deliver high-quality support services with professionalism and reliability.
* Your strong communication skills enable you to engage effectively with both clients and legal staff across a range of interactions, including reception duties, phone enquiries, and legal administrative tasks.
* You bring a proactive approach to client service and demonstrate confidence in managing competing priorities.
Required Skills and Qualifications:
* A solid administrative background.
* Proficiency in using a variety of technologies to support daily operations.
* Keen attention to detail ensures accuracy and efficiency in all aspects of your work.
Benefits:
* We are committed to diversity and inclusion.
* We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us.
* We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
Others:
* You will have access to training, development and mentoring opportunities.
* We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work.
Essential Requirements:
* Be willing to do a Criminal Record Check and Working with Children Check.
* Hold Australian or NZ citizenship, Australian Permanent Residency(for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies).