Process Improvement Manager | Bring Fresh Thinking to How We Work
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About the Role: We’re on the hunt for a Process Improvement Manager who can bring clarity to complexity and lead high-impact initiatives that align with our group’s strategic goals. This is more than a "process role" – it's about redesigning the way we operate, influencing at the highest levels, and embedding lasting improvements across our business.
What You’ll Be Doing…
Lead Game-Changing Initiatives – Work directly with Executive, senior leadership, and SMEs to identify, design, and embed new operating models that drive group-wide transformation.
Turn Ambiguity into Action – Distil complex, high-level problems into clear, structured, and value-driven solutions.
Reimagine the Way We Work – Map and improve processes with a sharp focus on customer experience, using data, insight, and design thinking.
Influence at the Top – Build strong relationships, gain buy-in, and shape decision-making by facilitating conversations and presenting with impact.
Be a Capability Builder – Uplift continuous improvement capability across SRG by coaching, training, and supporting leaders in applying process excellence tools and mindsets.
What You Bring to the Table…
Proven Expertise – 5+ years in strategic, continuous improvement, or operational redesign.
Design and Delivery Know-How – Strong experience in operational design and turning strategy into reality.
Automation with a Purpose – You understand that automation should enhance good processes, not hide broken ones.
Problem-Solving Under Pressure – Comfortable working with ambiguity, limited information, and the freedom to shape your own path.
Senior Stakeholder Savvy – Confident engaging with and influencing GMs, SLT, and ELT, even on complex or sensitive topics.
Cross-Functional Change Agent – Hands-on experience leading high-impact, cross-functional change beyond traditional tech or IT domains.
Bonus Points If You Have
Consulting experience (especially from a strategic or operations-focused business)
Background in retail or FMCG
Exposure to back-office/shared services
Lean Six Sigma, Agile, Design Thinking or Service Design experience
Power BI, Excel (advanced), and data-driven decision-making skill
Why Join Us?
Redesign the Engine, Not Just Tune It – Influence how the entire organisation operates, not just tweak existing processes.
Make a Real-World Impact – Deliver initiatives that truly improve the lives of our customers and our teams.
Work Shoulder-to-Shoulder with Leaders – Collaborate closely with senior leadership to drive measurable and meaningful change.
Thrive in a Culture That Backs Bold Thinking – Join a team that celebrates autonomy, fresh ideas, and innovative ways of working.
Let’s Redefine the Way We Work. Together…. If you’re ready to apply your improvement mindset to high-level strategic challenges – and you thrive in a fast-paced, ever-evolving environment – we want to hear from you.
Apply now and help us build the future of SRG, one smart solution at a time.
Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer.We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.
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Salary match Number of applicants Skills match
Retail & Consumer Products More than 10,000 employees
Our story started back in the 1970s as a small Queensland mail-order business. Fast forward 50 years, today we’re one of Australia and New Zealand’s largest retailers and the proud owner of four iconic retail brands: Supercheap Auto, rebel, BCF and Macpac. We employ more than 14,000 team members across our brands, support offices and global supply chain teams.
At Super Retail Group, everything starts with our team. We provide our team with generous team member discounts, a supportive and inclusive work environment, flexible work arrangements, parental leave benefits, and access to targeted development opportunities.
Our story started back in the 1970s as a small Queensland mail-order business. Fast forward 50 years, today we’re one of Australia and New Zealand’s largest retailers and the proud owner of four iconic retail brands: Supercheap Auto, rebel, BCF and Macpac. We employ more than 14,000 team members across our brands, support offices and global supply chain teams.
At Super Retail Group, everything starts with our team. We provide our team with generous team member discounts, a supportive and inclusive work environment, flexible work arrangements, parental leave benefits, and access to targeted development opportunities.
Perks and benefits Group-wide, market-leading team member discounts Work-life balance and flexible work arrangements Parental leave Health & wellbeing Employee Assistance Program
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