Customer Relationship Specialist - Hamilton
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About The Role
Join Our Team as a Customer Relationship Specialist – Hamilton. As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Hamilton branch. In this role, you’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers financial needs. You’ll provide tailored banking solutions, be proactive in managing leads and identify referral opportunities to specialist teams. You’ll also play a mentoring role by coaching and supporting Customer Service Officers to uplift capability and service delivery.
About You
You’re a confident communicator with a genuine passion for helping people. You’ll thrive in this role if you bring previous experience in customer service, ideally within banking or financial services. Exposure to consumer lending is a plus. You approach challenges with a proactive, solutions-focused mindset and a “can-do” attitude. Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
Our Benefits
- Flexible working arrangement - Balance your work and personal life with ease.
- Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
- Paid parental leave with no minimum requirements - Spend quality time with your recent family member without any worries.
- Purchase additional annual leave - Need more time off? You can buy extra leave days.
- Discounted private health insurance plan - Take care of your health with our special rates.
- Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
- Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
How To Apply
To apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
BOQ Group is an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
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📌 Customer Relationship Specialist - Hamilton
🏢 Boq Group
📍 Australia