Job Description
We are seeking a highly experienced Service Designer to lead the transformation of our frontline services.
About the Role
* Develop and implement effective service design tools and frameworks to drive organizational change.
* Provide coaching and capability uplift to leaders and staff, fostering a culture of innovation and collaboration.
* Contribute to the design and delivery of early service transformation projects, ensuring seamless integration with key policy concepts.
About You
* You are a creative and strategic thinker with a strong track record in service design practices and processes.
* Experience in public service design projects in frontline service delivery contexts is essential.
* Proven ability to apply design thinking in complex environments and develop user-friendly tools and templates.
Key Responsibilities
This role requires you to work closely with our team to build internal service design capability. You will collaborate with senior leaders to establish a dedicated service design function, develop practical tools and templates, and support the delivery of initial projects.