Senior Claims Consultant, Senior Case Consultant – Retail Life Insurance – TPD
19-4-26 Sydney / Permanent
We're partnering with a leading life insurer known for its strong claims philosophy, supportive leadership, and commitment to doing the right thing for customers when it matters most.
What We Offer
* Salary range of $135K - $150K (depending on experience) + bonuses
* Technologically advanced insurers including use of AI
* Hybrid working 1-2 days in the office
* Work for inspiring head of claims and managers
* Inclusive and collaborative team culture
* Well resourced claims functions including medical, financial and systems resources
* Employee incentive plan and discounted insurance
On top of all of this, demonstrated career progression allows movement into Technical, Management, QA, Risk, Projects, Product and Training.
Role Overview
As a Senior Claims Consultant you will:
* Manage a reduced portfolio of complex or sensitive claims (around 30-35 claims)
* Conduct file reviews on assessed claims for payment approvals
* Provide strategy advice and coaching/mentoring to claims consultants
* Be involved in projects and change management
What You'll Bring
You're someone who combines technical capability with strong emotional intelligence.
* Proven experience managing retail life insurance TPD claims
* Strong understanding of policy interpretation and claims philosophy
* Excellent stakeholder management skills (advisers, reinsurers, medical professionals)
* Experience coaching, mentoring, file reviews and supporting others with technical queries
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