Operations Manager Medical (2 Positions Available)
Ballarat, Australia. Direct reporting line to Chief Operating Officer Health Services. Two permanent full‐time positions based in Ballarat. Portfolio management with responsibility for multiple medical centres and programmes. Salary $90,000 – $97,000 plus superannuation.
What You'll Lead
* Oversee day‐to‐day operations across the assigned medical centres, ensuring efficient workflows and optimal resource allocation.
* Develop and monitor operational KPIs to enhance efficiency, including patient access and service delivery.
* Manage operational budgets and drive strong financial performance across all assigned sites.
* Ensure compliance with legislation, regulations, and maintain RACGP accreditation standards.
* Develop and implement business growth strategies for your medical centre portfolio.
* Analyse practice data to identify opportunities for service improvement and expansion.
* Lead, mentor, and develop administration teams and practice leads, focusing on a positive workplace culture.
* Build and maintain strong relationships with GPs, allied health professionals, and practice nurses.
* Implement workforce planning strategies and support recruitment and retention initiatives.
* Champion professional development opportunities and promote teamwork excellence.
* Collaborate with the Clinical & Quality Manager to maintain high standards and accreditation.
* Implement patient experience enhancement strategies and manage feedback systems.
* Support evidence‐based models of care implementation across the portfolio.
* Drive continuous quality improvement initiatives.
What We're Looking For
* Minimum 5 years in operational management within primary healthcare settings.
* Proven track record managing multiple sites or services simultaneously.
* Strong business development experience with practice growth strategies.
* Expertise with Medicare billing systems, MBS items, and compliance requirements.
* Demonstrated success in budget management and financial performance.
* Outstanding people‐leadership skills, ability to inspire and motivate diverse teams.
* Exceptional stakeholder‐management experience with medical practitioners (GPs, nurses).
* Strong relationship‐building capabilities across clinical and non‐clinical teams.
* Results‐oriented approach with strong commercial acumen and problem‐solving abilities.
Qualifications & Requirements
* Tertiary qualifications in health administration, business management, or a related field (desirable).
* Experience with RACGP accreditation processes and standards compliance.
* Valid Australian Driver's Licence and willingness to travel between sites.
* Eligible to live and work in Australia.
What We Offer
* Competitive salary package.
* Generous staff discounts across 19 pharmacies, four medical centres, and eye‐care services.
* Flexible work arrangements including Time‐in‐Lieu options and RDO accrual.
* Work‐life balance in a supportive, values‐driven environment.
* Professional development opportunities to support your career progression.
* Opportunity to make a genuine impact on community health outcomes.
We are a diverse and inclusive workplace, committed to creating a welcoming environment for people from all backgrounds. We encourage applications from candidates of all cultures, identities, and abilities.
To apply, please contact Chief People & Culture Officer Lauren Baker. Thank you for your interest in making a positive difference in healthcare.
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