Customer Service Representative Role
The Customer Service Representative is a vital role within an organization, responsible for delivering exceptional customer experiences through timely and accurate handling of transactions, general enquiries, web and off-phone activity, and customer complaints.
* Answer inbound calls and emails, providing specialized advice to customers and resolving their queries in a professional manner.
* Solve complex problems and handle customer complaints effectively, escalating them to a Team Leader when necessary to ensure seamless resolution.
Key responsibilities include adhering to established processes and policies, working diligently to meet Key Performance Indicators (KPIs), and actively participating in regular coaching and training activities to enhance skills and knowledge.
This role requires strong customer service skills, excellent administration and organizational abilities, and the capacity to work under pressure while maintaining composure and focus.