Key Responsibilities:
* Accurately enter orders into SAP, send confirmations, and follow up on logistics with customers/sales/cross-functional teams.
* Coordinate inbound shipments with the warehouse, track full logistics journey of goods and update stakeholders on status/delays.
* Professionally resolve customer service issues via cross-departmental liaison; escalate complex concerns as needed.
* Partner with Quality to follow up on customer quality complaints and communicate resolution progress.
* Monitor, flag, and remind sales of past due orders/issues; drive follow-up to resolve past due items with customers/sales/logistics.
* Maintain clear internal communication and update SAP with logistics/past due data for transparency.
* Take on additional assignments as required by the team.
*Qualifications (Education/ Experience/ Key Competencies)
Required
* Education Level: University/College graduate
* More than 2-3 years' work experience in sales supporting or customer service field.
* Good English both in written and speaking
* Excellent skill of Microsoft Excel, Word. Experience in SAP is preferred.
Skills and capabilities (leadership and/or functional):
* SAP proficiency and customer service experience
* Understanding of logistics processes and shipment tracking.
* Strong communication, problem-solving, and organizational skills.
* Proactive approach to identifying and resolving past due issues.
* Microsoft Office skills essential.