At Opal HealthCare, we know that companies don't succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia's leading aged care providers with over 142 Care Communities and over 20,000 team members nationwide.
About the Role:
We're looking for an efficient and friendly Customer Support Coordinator / Administration Officer to be the welcoming face of our care community and provide crucial support to our team at Malvern East Horizons Care Community.
What's on Offer:
Location: Malvern East Horizons Care Community, Malvern East
Employment Type: Permanent full-time opportunities available.
Remuneration: Attractive hourly rate (DOE) + 12% superannuation
Additional Benefits: EA Penalty Rates & paid parental leave
Why Choose Opal?
Work-life balance — Stable hours and flexible rosters Career development — Access our Opal HealthCare Academy to grow your skills Supportive team — Join a values-led environment where you are valued Paid parental leave — Industry-leading policy $5,000 referral bonuses for bringing a friend onboard Sector-leading systems & innovation — The tools to help you succeed
What You'll Do:
Be the warm and welcoming first point of contact for all residents, families, and visitors.
Provide essential administrative support including rostering, payroll processing, and maintaining accurate records.
Assist with guiding prospective residents and families on tours of our community.
Manage accounts, process invoices, and support financial operations.
Work closely with the leadership team to ensure our community runs smoothly and efficiently.
What You'll Need:
Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus)
Strong organisational skills with high attention to detail and accuracy
A friendly, professional manner with excellent communication skills
Proficiency in computer systems including MS Office
Ability to manage multiple tasks and work effectively as part of a team
Willingness to complete:
Pre-employment medical
Police check
NDIS Worker Screening Check
Support with Precision & Care
If you are a skilled administrator who takes pride in your work and wants to contribute to a community that truly makes a difference, we would love to hear from you.
Apply now to become an essential part of our care community with Opal HealthCare.