Company Description
Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.
PROPERTY DETAILS
1. 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
2. 363 rooms with breathtaking views over Melbourne
3. Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
4. Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
5. Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35
Job Description
1. Supervising and managing the team of Reservations Sales Agents and the Groups Reservations Coordinator including task assignment and rostering
2. Operationally supporting the Reservations team including assisting at peak call volume times and being available to answer questions from the team
3. Regularly checking the average reservation handling times and coaching Ambassadors to meet service targets and brand standards
4. Ensuring there is quality communication and support between all internal stakeholders, such as, but not limited to Commercial Teams, Front Office and Food & Beverage
5. Completing and collating all daily, weekly and monthly reports with accuracy and in a timely manner
6. Room inventory management
7. Updating Opera Cloud with rates, packages, validity dates and availability control
8. Accountable for the ongoing management of partnership accommodation
Qualifications
1. Knowledge of OPERA Cloud and Delphi is ideal
2. Ability to manage staff and develop their skills
3. Highly organised and able to effectively prioritise tasks
4. Projects a professional image through presentation and interpersonal skills
5. Be observant with a perception for ones surroundings
6. Display a high energy level
7. Demonstrate versatility in responding to guest requests and situations
Additional Information
1. Opportunity to work at an iconic Melbourne luxury hotel
2. Excellent Career opportunities within the Accor network – local and international
3. Competitive salary and benefits package
4. Access to a world of benefits through the ALL Heartist card
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