Operational Excellence Manager
We are seeking an Operational Excellence Manager to lead our team of field technicians responsible for delivering professional, customer-centric technical support.
The successful candidate will have proven leadership experience in a technical or service delivery environment, exceptional people management and coaching skills, and the ability to drive operational excellence and continuous improvement.
* Leading and developing a skilled, motivated, and customer-focused technical support team
* Coaching team members and driving performance through strategic KPIs
* Streamlining processes and leveraging technology for smarter work practices
* Ensuring alignment with other Technical Services teams for optimal service delivery
* Championing workplace safety and ensuring regulatory compliance across all gaming jurisdictions
About Our Organization:
Our organization is Australia's leading gambling entertainment company, committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. We offer a dynamic and exciting work environment, opportunities for career growth and development, and a competitive remuneration package.