About the Opportunity
We are seeking an experienced or developing Administration and Operational Support Officer to join our growing team in Darwin, Northern Territory.
This role plays a key part in coordinating service jobs and operational workflow across the business, ensuring scheduling, dispatch, and administration tasks are completed efficiently and accurately.
About the Role
Working closely with the Area Manager and operations teams, you will support service coordination, scheduling, and administration functions.
You will manage job flow from intake through to completion, ensuring accurate records, timely updates, and smooth operational delivery.
Key Responsibilities
* Manage incoming calls and customer service enquiries
* Schedule and dispatch technicians / operational staff
* Coordinate daily job scheduling and service delivery
* Create and manage work orders, job cards, and purchase orders
* Track jobs from start to completion
* Assist with invoicing, job close-outs, and administration tasks
* Maintain accurate data entry across systems
* Support compliance reporting and operational tracking
* Assist with financial reporting, forecasting, and PO management
* Liaise with suppliers regarding invoices and documentation
* General office administration and operations support
* Maintain a safe, organised, and efficient workplace
About You
We are looking for candidates with experience in roles such as:
* Administration Officer / Admin Assistant
* Operations Administrator
* Service Coordinator
* Scheduler / Dispatch Coordinator
* Customer Service (high-volume environment)
* Logistics Coordinator (desirable)
You will bring:
* Strong organisational and scheduling skills
* Ability to manage competing priorities in a fast-paced environment
* Excellent communication and customer service skills
* High attention to detail and accuracy
* Experience with job management systems or scheduling tools (preferred)
* Ability to work under pressure and meet deadlines
* A proactive, reliable, and team-focused attitude
What We Offer
* Full-time stable role in Darwin, NT
* Salary package: $65,000 – $80,000 + Super
* Monday–Friday schedule (no weekends)
* Strong career pathway in operations, scheduling, and service coordination
* Exposure to administration, finance, compliance, and dispatch systems
* Supportive team environment with training provided
* Growing national company with long-term opportunities
* Strong safety-first workplace culture
About TVH
TVH (Total Ventilation & Hygiene Services) is a national provider of HVAC, refrigeration, fire, electrical, and ventilation services.
We operate across commercial, healthcare, government, and residential sectors throughout Australia, including a strong presence in Darwin and the Northern Territory.
How to Apply
We are actively recruiting and reviewing applications as they are received.
Click Apply on SEEK or send your CV to ***********@tvhs.com.au