Overview
Join to apply for the Systems Analyst (Archer) role at icare NSW
Permanent role | Hybrid working
Salary: baseline base of $113,574 per year
About the Role
To support the Systems Administrator, with the configuration, deployment, and ongoing maintenance of the GRC platform. This role focuses on ensuring the system remains reliable, adaptable, and fit-for-purpose by implementing workflow solutions, resolving technical issues, and coordinating structured release cycles across development, UAT, and production environments. The position also collaborates closely with icare Business Technology teams to align system enhancements with digital transformation goals, while supporting the Risk and Compliance teams with operational efficiency, reporting needs, and continuous improvement of risk systems.
Duties
- Perform system monitoring, performance tuning, troubleshooting and issue resolution to ensure stable operation across environments.
- Support the deployment of system changes and enhancements across Development, UAT, and production environments, working closely with delivery teams to ensure successful go-live.
- Configure and maintain Archer system components, including workflows, user access roles, data feeds, notifications, cross-reference fields, and dashboards.
- Provide technical support and configuration changes within the Archer platform to meet evolving business and compliance requirements.
- Conduct root cause analysis and proactively resolve complex system-related issues to minimise operational disruption.
- Maintain and execute Archer operational procedures to ensure system changes are properly documented, tested, and auditable.
- Collaborate with key stakeholders to gather requirements, translate them into Archer solutions, and deliver changes via structured release cycles.
- Coordinate and support system change process, including documentation, testing, deployment, and post-implementation review.
- Evaluate and implement system enhancements (including version upgrades, module integration, and UI updates) in alignment with digital transformation goals.
- Analyse system usage trends and data structures to improve performance, usability, and reporting.
Skills & Experience
- Archer Administrator expertise / 3-4+ years’ experience in management of Archer GRC (including Archer Advanced Workflow) and other systems
- A computer degree or equivalent
- Technical ability and experience in management of a GRC System, preferably RSA Archer or like system
- Experience in performing system monitoring and analysis, performance tuning, troubleshooting, including proactive problem resolution and complex problem analysis as necessary, to maintain GRMC system performance to meet user demand
- Experience as a risk-oriented analytical, reporting and research role of governance, risk and compliance systems, with Archer Administrator skills
- Able to deal with ambiguity and change
- Well-developed ability to compile and provide insights based on analysis of data from a range of sources
- Working knowledge of the financial services regulatory framework and/or NSW Government Framework
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
Benefits
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
About icare
Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. icare insures businesses, supports workers and delivers services to improve experiences for those we serve. We operate with a direct sourcing model with no agency introductions and are a CircleBack Initiative Employer.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a CircleBack Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process
If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industry: Insurance
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📌 Systems Analyst (Archer)
🏢 icare NSW
📍 Sydney