Customer Service Role
We are seeking a dynamic and motivated individual to join our team as a Customer Service Officer. This full-time role offers a rewarding career path where you will be committed to delivering exceptional customer service.
* You will respond promptly to inbound customer calls, offering appropriate solutions from our comprehensive range of services.
* Accurately capture customer requirements, ensuring smooth service delivery.
* Take ownership of client outcomes and work towards seamless resolution, maintaining strong relationships.
* Strive for personal and team success, meeting targets and contributing to a positive work culture.
* Be solutions-focused, with a proactive, high-care approach for both clients and colleagues.
* Contribute to a positive, high-energy team culture with strong accountability and the right attitude.
About Our Work
We support over 4,000 interpreters and translators across 230+ languages, bridging communication gaps and delivering innovative language solutions.
What We're Looking For
If you have the passion and skills to succeed, we want you to bring your energy to our team. Our ideal candidate will have:
* 2+ years of customer service experience in a fast-paced contact centre.
* A passion for helping others and a commitment to delivering outstanding service.
* Strong ability to learn quickly and a drive to succeed
* Excellent communication skills and the ability to build rapport quickly with customers.
* A friendly, personable phone manner.
* Strong time management and attention to detail, ensuring high accuracy in every task.
* Proven ability to work well both independently and as part of a close-knit team.
* Experience using CRM software and other web-based systems.
* A track record of taking ownership of outcomes and achieving personal goals.
* Positive attitude, resilience under pressure, and the ability to contribute to productive team morale
* A high standard of care for both clients and internal teams
* Willingness to be part of a team that values ownership and strong leadership at all levels.
Why Choose Us?
We prioritize innovation and collaboration, providing opportunities for professional growth and development.