We are seeking a detail-oriented and customer-focused professional to join our team in maintaining and updating property records. In this role, you will be responsible for updating contact address information for all properties, processing Notices of Transfer, and ensuring accurate data entry into Council's corporate database. You will provide up-to-date information to solicitors for property settlements, contractors, and government departments while also assisting with Council's T1 Property and Rating system. Strong communication skills are essential, as you will interact with ratepayers via telephone and face-to-face, providing advice on general revenue matters and responding to routine correspondence. Additionally, you will utilise Council's records management software to meet organisational and legislative record-keeping requirements. If you are organised, proactive, and committed to delivering high-quality customer service, we'd love to hear from you!
**About the role**:
- Maintain and update contact address information for all properties and process Notices of Transfer into Council's corporate database.
- Provide accurate and timely information to solicitors for property settlements, contractors, and government departments.
- Assist with the administration of Council's T1 Property and Rating system as directed.
- Communicate with ratepayers via telephone and face-to-face, offering advice on general revenue matters while delivering quality customer service.
- Respond to routine correspondence and ensure compliance with organisational and legislative record-keeping requirements using Council's records management software.
- Perform other duties as directed by your Supervisor within the scope of the role, skills, and training.
**What's on offer**:
- a base salary ranging from $60,315 per annum with competency-based increments up to $69,105 per annum, plus 11.5% super
- 70 hour, 9 day fortnight
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (we have too many to list
- **We are seeking**:
- Advanced interpersonal and customer service skills, capable of providing high-quality support to ratepayers and stakeholders.
- Strong communicator with competent written and oral communication skills.
- Proficiency in computer systems, including Excel, Word, data entry, and data management.
- Ability to collaborate effectively in a dynamic work environment.
- Basic accounting skills and experience using receipting, charging systems, and Council's Property Information System.
**About us**:
- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Join an **employer of choice**. Professionals Australia (Local Government Engineers' Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.
**Where it's located**:
This position is based in Tweed Heads and can be directed to work from any Council work site.
**Position closes**:
**Pre-Employment Screening**:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.
Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:
- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.
**How To Apply**:
- Have your Resume document ready to go.
**If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below**:
- Please describe a time when you demonstrated advanced interpersonal and customer service skills in a professional setting.
- Please describe your written and oral communication skills and provide an example of when you effectively communicated important information.
- What experience do you have with computer systems, including Excel, Word, data entry, and data management? Please provide examples of how you have used these skills in previous roles.
- Can you share an example of when you worked effectively within a team environment? What was your role, and how did you contribute?
- Please describe your experience with basic accounting, receipting, charging systems, or Council's Property Information System.
- **DESIRABLE**: Do you have a TAFE level Certificate in Accounting/Business Administration? If so, please provide more information on your qualifications.
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