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Key Responsibilities
* Analyse current business processes and systems to identify areas for improvement
* Gather and document business and technical requirements from stakeholders
* Translate business needs into functional and technical specifications
* Collaborate with developers, project managers, and IT teams to design system solutions
* Support system implementation, testing, and deployment activities
* Develop process models, workflows, and system documentation
* Conduct user acceptance testing (UAT) and validate system performance
* Provide training and support to end-users on new or updated systems
* Monitor system performance and recommend enhancements
* Ensure compliance with organisational standards, security policies, and regulations
Required Skills & Experience
* Strong analytical and problem-solving skills
* Experience with requirements gathering and documentation (e.g., BRDs, FRDs)
* Understanding of system development lifecycle (SDLC) methodologies
* Ability to communicate effectively with both technical and non-technical stakeholders
* Experience with data analysis, reporting tools, or SQL is an advantage
* Familiarity with business process modelling tools (e.g., Visio, BPMN)
* Strong attention to detail and organisational skills
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