About This Role
In this 12-month fixed term Account Manager role at I-MED Radiology Network, you will focus on driving sales revenue growth and expanding our market share by fostering strong relationships with current and future referrers. You will be responsible for promoting the value of our services, managing territory-specific sales plans, and delivering exceptional customer service.
Key Responsibilities:
1. Drive Sales Growth and Revenue: Develop and enhance relationships with referrers to meet and exceed regional revenue and procedure targets. Prioritize outreach efforts based on referral potential and ensure exceptional customer service.
2. Develop and Execute Sales Plans: Collaborate with the Sales & Marketing Manager (S&MM) to create and execute sales strategies, addressing local opportunities and overcoming competition. Regularly review and update territory plans to ensure ongoing success.
3. Foster Lasting Customer Relationships: Build and maintain strong relationships with referrers, allied health professionals, and key external partners. Act as an ambassador for I-MED Network to increase referral volumes and maintain high-quality engagements.
4. Communicate Effectively: Facilitate open two-way communication between internal teams, including Radiologists and clinic staff, to ensure service improvements and optimize customer engagement.
5. Manage Territory and Referrers: Utilize Salesforce to manage and monitor referrer data, track activity effectiveness, and optimize customer outreach. Regularly report sales and procedure performance, identifying growth opportunities within your territory.
6. Stay Informed on Clinics and Competitors: Maintain a thorough understanding of clinic services and pricing to effectively address referrer needs. Actively seek and provide competitor intelligence to help inform business and marketing strategies.
7. Collaborate and Support Teamwork: Work closely with clinic leadership teams, Regional Managers, and other Account Managers to ensure a positive work environment and high-quality service delivery.
8. Professional Development: Participate in ongoing professional development opportunities to stay current with industry trends and enhance your skills in sales and healthcare services.
Requirements:
1. Tertiary qualifications in a marketing, health, or business-related field (highly desirable)
2. At least 2 years of proven success in a sales role, ideally in the healthcare sector
3. While prior knowledge of radiology services is desirable, it is not essential. The ability to quickly grasp and learn technical information is highly beneficial.
4. Excellent communication and relationship-building skills
5. Experience using sales information management software (Salesforce is a plus)
6. Proficiency in Microsoft Office applications
7. A current Australian Driver's License
About I-MED Radiology Network
I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.
We operate 240 clinics across Australia and New Zealand, performing approximately 7 million patient procedures each year. Our extensive teleradiology operation supports over 2 million patients annually, providing 24/7 radiology reporting across Australia and New Zealand through I-TeleRAD, and expanding into the US with the 2024 acquisition of StatRad.
Our vision is to be the most respected and trusted medical imaging specialists in the world. We strive to be the provider of choice, providing answers to health questions and delivering high-quality care and service to our patients and referrers, every time.