Lead Receptionist - Nerang Psychology Clinic
CBT Professionals is a psychology practice committed to transforming lives and supporting people to feel good, live well.
We have three locations and a head office management team.
Our culture means we are always on the lookout for hard-working individuals with a team-focused, can-do attitude to join us as we work to revolutionise the future of psychological services.
About the Role:
* This role involves working the Reception desk, overseeing the practice's daily functions, providing leadership to the reception team, and ensuring smooth workflow.
Responsibilities
Work Nerang reception whilst providing leadership and support to the admin and clinical team based at Nerang clinic. Manage appointment schedules and liaise with psychologists and clients.
Handle complex reception tasks, including Medicare & NDIS billing, accounts & EOD banking.
Assist with training and mentoring junior staff. Troubleshoot operational issues and step in for the Practice Manager when needed.
Maintain confidentiality and comply with clinic policies and industry regulations.
Why Work with Us
A rewarding role where you make a real difference in people's lives.
A close-knit and supportive team that values collaboration.
A workplace culture that fosters collaboration, respect, and work-life balance.
About You
* Previous experience in reception, psychology, or allied health is highly regarded.
* Strong leadership skills with the ability to support and mentor a team.
* Excellent customer service and communication skills.
* A keen eye for detail and strong organisational abilities.
* Proficiency in practice management software (experience with Zanda is a plus).
* Ability to handle multiple priorities and remain calm under pressure.