Supplier Success Professional (Customer Support) - Bilingual Japanese/English
Summary
The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.
This role requires full fluency in Japanese and English, both verbally and in writing.
If within a commutable distance to one of our offices, this role would require a hybrid schedule after training (Tues-Thu in office, Mon/Fri work from home). The position starts on January 13, **** and 100% attendance is required during the first 8 weeks of training. Due to global training, the hours of training are Tuesday-Saturday 1 am-10 am Sydney time.
Pay rate: $*********** AUD/hour
Please note: full working rights in Australia are required without a need for current or future sponsorship.
Essential Duties and Responsibilities
Provide professional support to all Avetta customers
Help end-users navigate the Avetta Cloud Application
Verify technical documents submitted by end users
Ability to resolve complex issues with focus on customer experience
Interact directly with Avetta customers through telephone, email and chat
Prioritize and resolve customer needs
Accurately verify details on regulatory documents
Support and explain customer billing and subscription terms
Record details of interactions in Service Cloud (SFDC)
Provide necessary outbound follow-up, both via phone and email
Communicate and coordinate with internal departments
Work as a team and be a positive addition to Avetta's culture
Performs other duties as assigned
May be required to attend training, meetings, or seminars
Ideal Qualifications
Call center experience is a plus
Excellent communication skill – both written and orally
Working PC knowledge, windows preferred and related applications
An affinity for learning online software systems
Interpersonal skills
Problem analysis and problem-solving
Attention to detail and accuracy
Adaptability
Self-Motivated
Stress tolerance
Ability to learn and apply new information or skills
Seniority Level
Internship
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
IT Services and IT Consulting
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