Join to apply for the Service Manager, Trade Credit role at QBE Insurance6 days ago Be among the first 25 applicantsJoin to apply for the Service Manager, Trade Credit role at QBE InsuranceGet AI-powered advice on this job and more exclusive features.Hybrid role, Happy to talk flexible workingPrimary DetailsTime Type: Full timeWorker Type: EmployeeLocation: MelbourneType: Permanent, full timeHybrid role, Happy to talk flexible workingThe OpportunityAre you a technically skilled professional with a background in finance, insolvency, or credit risk—ready to take the next step into a high-impact leadership role? Join us as a Service Manager in our Trade Credit Insurance team and help drive innovation, improve processes, and guide our talented team through complex, high-value claims.This is an exciting next step for someone who thrives on technical challenge, wants to break into or grow within the insurance industry, and enjoys leading from the front.Your new roleLead complex, high-value claims, acting as the primary escalation point and providing expert guidance on insolvency, bad debt, and default matters.Oversee portfolio workflows, ensuring timely, accurate processing of claims and maintaining service excellence across the team.Drive operational improvements by identifying process gaps and implementing changes to enhance efficiency and reduce risk.Coach and support a high-performing team, setting clear expectations and leading with a “player-coach” mindset.Collaborate cross-functionally with underwriting, risk, and finance teams to align strategy and support business objectives.Promote innovation by challenging the status quo, embracing technology, and contributing to a more modern, agile claims function.Support succession planning and capability growth, mentoring junior team members and helping build future leadership within the function.About YouWe’re looking for someone who’s not only confident in their technical abilities but who brings maturity, sound judgment, and a collaborative approach to leadership.To succeed in this role, you’ll likely bring:Strong experience in credit risk, debt recovery, insolvency, or financial servicesYou’ve likely worked in accounting, banking, insolvency, or a senior commercial finance position, and know your way around complex financialsExposure to complex commercial or business-to-business transactionsThe ability to manage large datasets, financial reports, and documentation in high-pressure scenariosExcellent stakeholder management and communication skills—you’ll regularly interact with internal teams, external advisors, and key clientsA willingness to lead from the front, support others, and grow the capabilities of the teamExperience in trade finance, bonds, or surety is highly regarded, but not essentialInsurance industry experience is desirable but not an essential for this roleWhy Join Us?Be part of a tight-knit, high-performing team in a growing and specialised part of the insurance marketTackle meaningful, multimillion-dollar claims that have a real impact on Australian and international businessesEnjoy a flexible hybrid model with up to 3 days WFH, and supportive leadershipPlay a key role in shaping a modern, innovative claims functionA great pathway into the insurance industry for someone from financial services or industryAbout QBEWe can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balanceOur ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks’ gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE’s Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employee’s experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021APPLY NOW and let’s make it happen!Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team DevelopmentApplication Close Date: 02/05/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInsuranceReferrals increase your chances of interviewing at QBE Insurance by 2xSign in to set job alerts for “Service Manager” roles.Customer Service Manager - Behind the MeterMelbourne, Victoria, Australia 15 hours agoSouth Melbourne, Victoria, Australia 4 weeks agoCustomer Service Manager – Industrial Manufacturing, to $120k+superMoorabbin, Victoria, Australia 1 month agoPort Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoPort Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoFootscray, Victoria, Australia 15 hours agoMelbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoPort Melbourne, Victoria, Australia 3 months agoCremorne, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoSenior Manager Customer Service and OperationsMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 18 hours agoTechnical Services Manager (M/W) Club Med ResortMelbourne, Victoria, Australia 2 weeks agoSki Service Manager (M/W) Club Med ResortMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoDocklands, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoInformation Technology Service Delivery ManagerMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia A$40.00-A$43.00 1 week agoWe’re unlocking community knowledge in a new way. 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