About the role We are looking for an exceptional, customer centric individual to join our growing School Engagement Team. This role is responsible for driving customer retention, fostering customer growth and providing valuable product expertise to a portfolio of our existing customer schools.Key Responsibilities Customer Retention: Building and maintaining relationships within existing Schoolbox customers, identifying opportunities to increase platform engagement through a deep understanding of their school's digital ecosystem and pedagogical approach. Customer Growth: Develop and nurture upsell and cross-sell opportunities, positioning Schoolbox and our partners as the best solution. By understanding each school's requirements, you will demonstrate how Schoolbox can help achieve their goals and effectively communicate its value proposition. Product and Industry Knowledge: Be a Schoolbox product expert and identify educational trends, K‐12 domain knowledge, and learning technologies to improve training products.About you You will have experience within an education environment or Key Account Manager role. You thrive on creating consultative customer relationships and value building long‐term relationships at C‐Suite level. You will have previous experience as a classroom teacher in the K‐12 education environment. A consultative approach is central to your success. You have outstanding attention to detail and the ability to accurately maintain our CRM system. You will confidently represent Schoolbox at various events such as conferences, user forums and showcases.What can Schoolbox offer you Join a close, family‐friendly team who are dedicated to providing excellent customer service to our schools.As a hybrid role, we offer you a fully flexible work life balance to be agreed with your manager upon commencement. You will be rewarded with a competitive base salary + super + commission structure + vehicle allowance. Schoolbox acknowledges the increasing cost of living pressures and we provide employees with access to discounted vouchers and novated leases! Employee wellness is core to who we are at Schoolbox; we offer numerous benefits including a wellness allowance, an extra leave day, access to an EAP and regular training opportunities. You will also participate in our fantastic social events including our quarterly Schoolbox Get Together and annual family and more! Get involved in our charity work as well as domestic and international conferences.#J-18808-Ljbffr