Job Title: Hospitality Ambassador
Description:
As a Guest Service Agent, you will be part of our Front Office Team, delivering exceptional service to guests. Your key responsibilities include managing guest check-in and check-out processes, performing audits, and ensuring a positive experience from start to finish.
Key Responsibilities:
* Achieve positive outcomes from guest inquiries in a timely manner
* Ensure efficient reception experiences for guests
* Demonstrate high levels of customer service at all times
* Maximize room occupancy using up-selling techniques
* Comply with hotel security, fire regulations, and health and safety legislation
* Assist other departments as needed
Requirements:
* Previous experience in a customer-focused industry
* Positive attitude and good communication skills
* Commitment to delivering high levels of customer service
* Excellent grooming standards
* Calm, efficient, and organized with great attention to detail
* Ability to multitask while maintaining a positive attitude
* Professional manner with an emphasis on hospitality and guest service