Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Our associates deliver service that comes from the heart as our passion is to help guests follow theirs. Find Your World at Courtyard by Marriott as a Guest Services Agent.
Position Summary
Support your passionate Guest Services team with general operational tasks
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
Assign rooms according to guest requests and preferences whenever possible
Handle general enquiries, providing service excellence to our experienced travelers
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests
Build and strengthen relationships with existing and new customers to enable future bookings
Qualifications
* Experience with OPERA property management system or similar
* Relevant experience in a similar role
* Working rights in Australia
* Enthusiastic to elevate your career
* Self‑motivated, driven and energized in a fast‑paced environment
* Armed with smart solutions and a can‑do attitude
Benefits
* Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
* Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
* Grow, develop, and progress with internationally recognised training programmes, unlimited strategic development and exciting career opportunities within the Marriott International group
* Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
* Opportunity to receive Employee Referral Incentives and get paid for working with your friend
* Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Courtyard by Marriott Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-Ljbffr