Are you the go-to person for untangling resourcing chaos and bringing calm to the creative storm?Job DescriptionWe’re looking for a highly organised and people-firstSenior Resource Managerto lead resource planning across a dynamic, multi-client agency environment.This is a pivotal operations role where you’ll be the connective tissue between project teams, creative leads and agency leadership, ensuring people are in the right place, at the right time, with the right tools to succeed.What you’ll be doing:Overseeing agency resource planning and allocation across multiple accountsCollaborating with department leads to balance project needs and staff availabilityAnticipating bottlenecks, shifting priorities, and resolving resourcing challengesActing as the key point of contact for internal teams when it comes to all things resourcingReporting on capacity, utilisation and workflow efficiency to support better decision-makingEmpowering staff to navigate processes confidently through clear communication and supportSupporting workforce planning and long-term forecasting alongside agency leadershipContributing to a positive agency culture by keeping both people and performance in mindDesired Skills and ExperienceAbout you:️ 5+ years’ experience in resource or traffic management within an agency or creative environment️ Excellent communicator and relationship builder across all levels️ Strategic mindset, able to zoom out to spot patterns and plan ahead️ Calm under pressure and solutions-focused when things get messy️ Highly organised and tech-savvy, with experience using resource/project management tools️ Passionate about improving how creative teams workWhat’s in it for you?Autonomy and ownership in a key operational roleWork across exciting clients and creative projectsA supportive team that values collaboration and transparencyA fast-paced, people-first environment that rewards initiativeHybrid flexibility and strong work-life balanceIf you’re ready to make a big impact behind the scenes, streamline chaos into clarity, and champion a more empowered, efficient agency culture—we’d love to hear from you.
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