Arcourts Pinnacle are seeking an experienced and proactive Head of Operations to join us on a full-time basis, overseeing key operational functions across both our Aspley & Strathpine offices, and providing direct leadership to our administration & support teams.
Duties & responsibilities: Lead the daily operations of the business across sales administration, property and agent marketing, reception, and general office support.
Manage a team of eight, providing the coaching, structure, and direction needed to nurture their performance.
Ensure administration functions meet required SLA timeframes and quality benchmarks.
Identify and implement improvements where needed.
Take ownership of operational direction proactively problem solving and keeping business functions running efficiently.
Support agents and other team members by delivering consistently reliable operational services that contribute to team productivity and client experience.
Provide our directors with regular performance reporting on team outcomes and updates on operational progress.
Minimum of 5 years' experience in Real Estate or related property operations position.
Proactive approach to leadership and setting directives to drive desired outcomes.
Self-motivation and autonomous time management skills.
Confidence in developing a team within a fast-paced service environment.
Strong relationship building skills across the organisation to strengthen collaboration and service delivery.
Ability to drive continual improvement across processes, systems, workflows, and support structures.
Full Australian working rights and current residence.
Benefits on offer: Performance bonus included as part of your remuneration package.
Inclusion in leadership team events and retreats.
Family-friendly culture.
> Long-term team stability including over 20 team members in our five-year club.
Supportive, relationship-focused working environment with strong internal collaboration.
About us: Harcourts Pinnacle has been established on Brisbane's northside since ****, delivering services across residential sales, commercial sales and leasing, and full-service property management.
We operate from offices in Aspley and Strathpine and support clients throughout Brisbane's northern corridor and Moreton Bay.
Our team of 60 provides a high-service, relationship-based approach backed by strong local expertise and a commitment to long-term client outcomes.
Join us in this pivotal role today
Click the Apply button and submit your resume and cover letter highlighting your experience.
We look forward to bringing you on board
Application Questions Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Head of Operations?
How many years' experience do you have in the real estate industry?
Do you have a current Australian driver's licence?
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