The Customer Liaison Officer is a full time, immediate start with a fixed term contract to end of 2026. The role provides high‐quality administrative, customer service and event delivery support to VDC's professional learning programs and events. Working closely with the events administration team, Chief Operating Officer (COO) and key stakeholders, the role supports the effective planning, coordination and delivery of in‐person, online and hybrid professional learning activities.
The position supports the planning, coordination and delivery of in‐person workshops and online webinars, including administering registrations, evaluations, certificates and records through ARLO (the training management database). The role contributes to a positive participant and presenter experience through effective administration logistics, presenter resource management, audio‐visual and technology support (including Zoom Rooms), and timely customer assistance in partnership with the events administration team.
The role also contributes to program coordination, project delivery, reporting and information management, ensuring work is completed accurately, on time, and in line with organisational policies and procedures.
Key responsibilities
* Coordinate event administration in ARLO, including registrations, evaluations, certificates and record‐keeping
* Support program planning, scheduling and coordination, including Fellowship programs
* Support the delivery of professional learning programs and events across in‐person, online and hybrid formats
* Assist with presenter onboarding, resource management and program readiness
* Provide audio‐visual and technology support, including testing and troubleshooting Zoom Rooms and event virtual platforms
* Work collaboratively with the Events Administration Officer to ensure smooth delivery of webinars/workshops and responsive customer service
* Contribute to project delivery, reporting, data integrity and compliance with VDC policies and procedures
About you
You are highly organised in administration and a customer‐focused professional who enjoys working in a collaborative team environment. You bring strong attention to detail, the ability to manage competing priorities, and a calm, solutions‐focused approach to supporting webinars/workshops and stakeholders.
You will have
* Experience in administration and customer service, preferably in education or professional learning environment
* Strong organisational and interpersonal skills, with the ability to work both independently and collaboratively
* Intermediate skills in Microsoft Word, Excel and PowerPoint
* Experience using online meeting and webinar platforms
* The ability to manage deadlines and deliver accurate, high‐quality work
* Confidence with technology, including audio‐visual equipment and Zoom Rooms
* Experience in programs/project coordination
Location
As this is an administrative and customer‐facing role, attendance at the VDC office (Level 8, 379 Collins Street, Melbourne) is required.
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