Level 3 IT Support Technician – Rockhampton and BrisbaneJoin Our Team as an IT Support Technician – Work on Exciting Projects with a Dynamic Team!Are you an experienced IT technician looking for a role that offers variety, career growth, and the chance to work on cutting-edge projects? ABM.IT is seeking a skilled professional to join our team!Why Join Us?At ABM.IT, we started in 2017 to support our parent company, A&B Mylec Pty Ltd, and its clients. Since then, we’ve expanded into specialist software design, commercialisation, and external client services. Now, we’re looking for a passionate and customer-focused IT technician to help us continue delivering outstanding solutions.What We Offer:Competitive salary package – Be rewarded for your skills and experienceExciting and diverse projects – Work with clients of various sizes (20+ staff) across different industriesCareer growth opportunities – We invest in your professional development with a dedicated training budgetFlexible and innovative work environment – Enjoy a mix of onsite and remote workSupportive team culture – Work alongside like-minded professionals who value collaboration and expertiseAbout the Role:As an IT Support Technician, you’ll play a key role in supporting both internal staff and external clients. Your responsibilities will include:Providing expert technical support for a variety of IT environmentsPerforming network and server maintenance & configurationManaging backup systems to ensure security and reliabilityHandling PC and portable device setup & troubleshootingAssisting with software development & commercialisation projectsSupporting meeting room AV equipmentWho We’re Looking For:We need a proactive problem-solver with a strong customer focus and a can-do attitude.The ideal candidate will have:Experience supporting businesses (20+ staff) and understanding their IT infrastructure needsTertiary qualifications, industry certifications, or equivalent experienceExcellent communication skills – You can explain tech to non-tech usersStrong knowledge of Microsoft 365 and hybrid environmentsExpertise in Windows 10/11, Microsoft Hyper-V, and VMwareAbility to work independently and prioritise tasks effectivelyA valid Australian driver’s licence – Travel may be requiredBonus Skills (Highly Regarded but Not Essential):Experience with Connectwise and Adobe productsProgramming and scripting knowledgeSales experienceHow do your skills match this job?Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an Information Technology Support Technician?Do you have technical support experience?Do you have customer service experience?Which of the following Adobe products are you experienced with?What's your expected annual base salary?How much notice are you required to give your current employer?
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