Job Opportunity:
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We are seeking a skilled customer service professional to join our organisation in North Mackay.
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The ideal candidate will have a solid background in customer service and building relationships, with a focus on selling planned maintenance services to external customers.
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Key Responsibilities:
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* Inspecting and quoting damage repairs to hire fleet vehicles
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* Promoting and signing up retail Overhauls and PMP service/maintenance schedules for workshop and road service
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* Approaching potential customers to increase the customer base and turnover
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* Visually inspecting and reporting on the condition of customer equipment on site and identifying retail opportunities
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* Liaising with existing customers to ensure satisfaction with services and facilities
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Qualifications/Experience:
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* A strong customer service focus and skills with a professional attitude and approach
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* Strong mechanical aptitude or trade qualified would be an advantage
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* Ability to communicate professionally and courteously at all times
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* Good computer skills with a sound grasp of the Microsoft suite of programs
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* Excellent written and verbal skills
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* Strong interpersonal skills
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* Exceptional time management skills to prioritise tasks
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Our organisation offers a flexible and healthy work-life balance for all employees. Enjoy 5 weeks leave, additional 5-day Anniversary Leave each year, and optional 9-day fortnight or monthly day off.
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