Apply now Job no: 1026
Work type: 38 HOUR WK - NOT ROSTERED
Location: SUNSHINE COAST
Categories: Customer Support
We're looking for an Intermediated Claims Manager to join our Strategic Partnerships team on a 12-month contract. In this role, you'll lead a team managing claims across a runoff intermediated portfolio covering Home, Landlord and SME products, ensuring fair, compliant and efficient claims outcomes.
This is a people leadership role where you'll provide technical guidance on complex first and third-party property claims, work closely with brokers and internal stakeholders, and support your team to deliver strong service and performance outcomes.
What you'll bring
* Lead, coach and develop a team of Claims Specialists managing property claims within an intermediated portfolio
* Provide technical guidance on complex first and third party property claims
* Monitor performance, support capability development and drive strong claims outcomes
* Build strong working relationships with brokers, partners and internal stakeholders
* Support the resolution of disputed or complex claims
* Ensure claims practices align with regulatory and compliance requirements
* Identify opportunities to improve processes, service delivery and operational efficiency
What you'll do
* Strong experience managing complex property insurance claims (first party essential, third party highly regarded)
* Proven experience leading and developing teams in a complex service environment
* Strong understanding of property claims legislation, regulation and industry best practice
* Experience working with brokers or intermediated insurance channels highly regarded
* Excellent stakeholder management and conflict resolution skills
* Commercial mindset with a solutions-focused approach to decision making
* Strong planning, organisation and communication skills
What you'll get
* Flexible work available: remote or hybrid
* Set start and finish times so you can plan life outside work
* 22 days annual leave, plus volunteer leave and yearly salary reviews
* Real pathways to grow your career, with plenty of people promoted from within
* Paid training at the start and ongoing coaching as you grow
* A team environment where people back each other and keep things real
* An award-winning reward and recognition program
* Free skin checks, flu jabs, and financial wellbeing sessions
* Discounted gym access through Fitness Passport
* End-of-trip facilities and casual dress code
* Parking arrangements available (if applicable)
Why Youi
We're here to make insurance more human and provide a better insurance alternative. As a challenger brand, we push the status quo so customers get something better than the typical insurance experience. It's real people helping real customers when life doesn't go to plan, showing up when they need us most.
It's also a place where you can make your mark. We believe in growing our own people, with many of our leaders starting in roles across the business and progressing into leadership positions with clear progression pathways, structured development and ongoing coaching. Here, you'll have the support to build a long term career where recognition matters too where strong performance is recognised and appreciation shown for the everyday moments.
And as more customers choose Youi, we keep growing. That means bigger teams, new roles and more opportunities to build your career along the way.
It's work that's a bit more you-shaped.
Advertised: 17 Mar 2026 E. Australia Standard Time
Applications close:
You'll love this job if you enjoy leading a team, navigating complex property claims and building strong stakeholder relationships. Support a team managing claims across a runoff intermediated portfolio including Home, Landlord and SME products.
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