Join an organisation to make a difference in the future of education
- Continuously learn and grow your tech skills and experience
- Be exposed to a large range of technology
We have an exciting opportunity for a client-focused
**IT Support Officer** with excellent problem-solving skills. We're looking for someone who takes pride in meeting service levels and is excited and passionate about technology. Your day-to-day will include:
- Provide technical support, troubleshooting, and management of systems and devices ensuring a high level of customer satisfaction at all times
- Log all incidents in our ticketing system and determine severity/priority level and escalate if necessary
- Build and grow relationships with the ICT Manager, the client, and the wider RTG team
- Develop documentation, training materials, and guides to support the use of technology
- Use initiative to anticipate potential issues, make suggestions and share ideas
You will bring with you:
- 3-5 years experience in Level 1 and 2 customer-focused technical support roles where documenting, monitoring, and resolving issues promptly are important
- Demonstrated experience supporting a broad range of Windows and **MAC technologies**:
- Understanding of Wireless networking, TCP/IP, remote administration tools and techniques
- Basic Windows system administration including Active Directory and Group Policy
- Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
- Problem-solving skills and the ability to ensure technical problems are managed efficiently and effectively
- Excellent interpersonal, written, and oral communication skills
- Excellent communication skills, strong customer focus, and stakeholder management
- Ability to work autonomously, but also a strong team player mindset
- Current valid Australian driver's license and access to own car at all times.
**Who is RTG?**
RTG is an Australian-owned national technology business that commenced in 1985. Our fantastic team provides consulting services, technical solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit. Our people are driven by the fact that we can make a difference/ an impact on something meaningful - it's more than just technology for us.
**Why join us?**
We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We support our people in their lives and understand there are things other than work on their minds.
- One of our strategic pillars is to expand our people's careers and responsibilities as they grow and continue to develop.
- We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.
**Please Note**
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