We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.
The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability.
If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.
We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.
Talk to us about how this could work for you.
Hours per fortnight ***** hours per fortnight - flexible options available.
Duties Receive and record inquiries and complaints under the Ombudsman Act ****, and, where appropriate, resolve enquiries and complaints directly with the service provider.
Obtain information and assess complaints, identifying opportunities for early resolution, and formulating recommendations to address issues raised.
Liaise with complainants, public authorities and other relevant individuals and agencies.
Prepare correspondence and reports resulting from the resolution and assessment process.
Assist with administrative and clerical tasks associated with the Ombudsman's functions including use of the case management system and other records management systems.
Essential Requirements Current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment) or ability to acquire one.
Pre-employment Checks Pre-employment Checks The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.
The following checks are to be conducted: Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
Disciplinary action in previous employment.
Identification check.
Desirable Requirements
• A law degree or other relevant tertiary qualification
• A current driver's licence Download the Statement of Duties and any Associated Documents Statement of Duties (******) Intake and Assessment Office.DOCX Statement of Duties (******) Intake and Assessment Office.pdf Information for Applicants (DOJ) Short Form Application.docx Information for Applicants (DOJ) Short Form Application.pdf FAQs Short Form Application.docx FAQs Short Form Application.pdf How to apply To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.
Please note that we do not require a separate statement addressing the selection criteria.
Please apply online by clicking the 'Apply Now' button.
Refer to the 'Information for Applicants (DOJ)' document for further information.
Please note, attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (*************.
For more information Megan Leary Principal Officer (Ombudsman) ******************************** Phone: (03) *********