The role of a Guest Services Supervisor is multifaceted and requires strong leadership skills to oversee the Front Office team. They must possess excellent communication abilities, both written and verbal, to interact effectively with guests, team members, and other departments.
Key responsibilities include maintaining current knowledge of hotel events, promotions, and operating hours, ensuring all required guest room information is obtained upon check-in, and capitalizing on opportunities to upsell hotel facilities and outlets.
Talent Profile
- Ledership Skills:
- Ability to supervise and mentor Front Office team members, ensuring smooth daily operations and high team performance.
- Expertise in handling guest inquiries, complaints, and special requests, guaranteeing swift resolution and guest satisfaction.
- Strong analytical and problem-solving skills to resolve issues efficiently.
Essential Qualifications:
* Proficiency in Opera, check-in/check-out procedures, and billing processes.
* Able to maintain accurate records, facilitate smooth shift transitions, and manage guest services during peak periods.