Help Us Deliver Exceptional Customer Experiences
Australia Post is on a mission to deliver outstanding results for our customers, communities, and people. We're driven by a commitment to excellence in everything we do.
About the Opportunity:
As a Retail Customer Service Officer, you'll play a vital role in helping Australians access essential services and products that improve their lives. You'll be part of a team that's dedicated to providing exceptional customer experiences, every time, every touchpoint.
About the Role:
- 12 weeks of comprehensive training, Monday to Friday, 25 hours per week, various shift times
- Casual work, on-call as required after training, no rostered hours
- Competitive adult pay rate, plus 12% superannuation
You'll Be:
- Providing expert sales and service advice to customers
- Managing high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
- Conducting identity services transactions, including Australian Passport Interviews
- Promoting products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assisting with mail lodgements and associate costs
- Building strong relationships with customers by understanding their needs
- Supporting administrative duties, such as stocktaking and record maintenance
About You:
You're a friendly, enthusiastic, and reliable individual who thrives in a team environment. You're passionate about delivering exceptional customer experiences and making a positive impact in your community. To succeed in this role, you'll need:
- Experience in customer service and/or cash handling
- The ability to lift up to 16kgs of mail regularly and stand for your shift
How We'll Deliver For You:
- We invest in your growth and development, encouraging long-term career progression through our values of trust, inclusivity, empowerment, and safety
- You'll be part of a culture that values diversity, equity, and inclusion, where everyone feels valued and respected
- We prioritize your wellbeing, recognizing and rewarding your contributions to our success with Post Perks and more
We're Delivering Together:
Australia Post acknowledges the Traditional Custodians of the land on which we operate, live, and gather as employees.
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