Customer Success Manager – Australia
About Prometheus Group
Prometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software helps customers optimise operations, extend asset life, and achieve peak performance.
We're now entering a period of significant growth across APAC, fuelled by strong market demand and rapid solution expansion. To ensure our customers thrive with Prometheus, we're expanding with multiple roles in our Customer Success team.
The Opportunity
We are seeking a Customer Success Manager to support our enterprise customers across Australia and the broader APAC region. This is a high-impact role focused on driving customer adoption, retention, and growth through strategic engagement and hands-on relationship management.
As a Customer Success Manager, you will be the trusted advisor to a portfolio of high-value enterprise clients, ensuring they realize maximum value from our solutions. You'll work closely with cross-functional teams and report to the Customer Success Director to help shape and execute our regional success strategy.
What You'll Do
Customer Success Execution
Deliver on the regional customer success strategy by driving adoption, value realization, and long-term retention across your portfolio.
Stakeholder Engagement
Build and maintain strong relationships with key customer stakeholders, including senior executives, to position Prometheus as a trusted advisor.
Customer Onboarding & Enablement
Lead onboarding and training efforts to ensure smooth implementation and early success.
Business Reviews
Prepare and participate in QBRs/EBRs to showcase ROI, align on strategic goals, and influence roadmap adoption.
Cross-Functional Collaboration
Work closely with Sales, Product, Professional Services, and Support to ensure seamless customer experiences and manage escalations.
Customer Advocacy
Act as the voice of the customer internally, providing feedback to improve product and service delivery.
Retention & Renewals Support
Partner with the Customer Success Director to manage customer health, support renewal conversations, and identify expansion opportunities.
Process Excellence
Follow and contribute to scalable processes, playbooks, and success metrics that drive consistency and impact.
What You Bring
* 4+ Years experience in enterprise software/SaaS customer success, account management, or consulting.
* Proven ability to manage complex customer relationships and drive retention and growth.
* Experience working with asset-intensive industries (energy, utilities, mining, manufacturing) is a plus.
* Strong communication, presentation, and stakeholder management skills.
* High level of business acumen and a proactive, solution-oriented mindset.
* Comfortable working independently and collaboratively in a fast-paced environment.
* Bachelor's Degree in Business, Engineering, or a related field.
Why Prometheus?
At Prometheus Group, you'll join a global rocket ship in enterprise software. We're scaling fast in APAC, investing in our people, and building a culture where leaders thrive.
Here's what you can expect:
* Direct ownership of strategic customer relationships and renewals.
* The opportunity to work closely with enterprise accounts and influence outcomes.
* A high-growth global tech company with a collaborative, modern work environment.
* Ongoing professional development and career progression.
* Half-day Fridays, health insurance and gym membership reimbursements, plus team events.
Prometheus Group is an equal opportunity employer. We welcome and celebrate diverse backgrounds, experiences, and perspectives—it makes us stronger.