Customer Experience Manager Role Overview
About the Role
This 12-month fixed-term contract seeks a Customer Experience Manager to join our team, focusing on delivering exceptional customer service throughout the employee lifecycle.
The successful candidate will facilitate and drive various programs of work, including values and recognition, culture surveys, inclusion and diversity initiatives, and community engagement activities.
To be successful in this role, you'll need:
* Experience collaborating across diverse teams and levels with a focus on enhancing overall customer experience and culture uplift;
* Certificate IV in Human Resource Management or equivalent level of skills and knowledge gained through experience;
* Certificate IV in Project Management or equivalent level of skills and knowledge gained through experience;
We offer a collaborative work environment with flexible working arrangements, career development opportunities, and a commitment to work-life balance.
Key Responsibilities
As a Customer Experience Manager, your key responsibilities will include:
* Facilitating employee focus groups and champion networks to keep employees at the heart of everything we do;
* Capturing meaningful insights from business operations through culture surveys and other initiatives;
* Leveraging technology to enhance customer experiences;
* Developing and implementing effective recognition programs to promote company values;
Benefits
As a valued member of our team, you'll enjoy:
* A competitive salary package;
* A superannuation contribution above legislated employer contributions;
* An opportunity for professional growth and development;
* A supportive work environment that promotes work-life balance;
* A range of benefits designed to support your well-being and financial security.
Application Process
If you're passionate about delivering exceptional customer experiences and have a strong background in human resources and project management, please submit your application online. We look forward to hearing from you!