Job Title
We are seeking a Remote Team Lead Manager with a solid business/marketing background to take ownership of tickets, KPIs, HR functions, and team performance across our customer service and design teams.
Key Responsibilities:
* Team Leadership & Oversight
* First point of contact for offshore team issues (sick cover, escalations, approvals).
* Oversee KPI reports, customer service performance, and recommend improvement plans.
* Conduct performance reviews and track employee development.
* Act as the daily connection for the Philippines-based team to maintain culture & engagement.
HR & Operations:
* Handle leave requests, sick days, and schedule management.
* Minimize approval bottlenecks by holding equal decision-making privileges.
* Provide weekly KPI and performance reports directly to stakeholders.
* Marketing & E-commerce Support:
o Assist with Shopify store management and marketplace operations.
o Support marketing campaigns with reporting, execution follow-up, and KPI alignment.
Requirements:
* Marketing Business Management Degree preferred.
* Strong leadership, communication, and problem-solving skills.
* Demonstrated experience managing remote teams.
* Operational and e-commerce experience (Shopify preferred).
* Strong Business Marketing knowledge and understanding of profitability & KPI-driven campaigns.