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Job Title: Customer Care Officer
We are seeking a proactive and client-focused individual to join our team in Southport.
* Key Responsibilities:
1. Managing client relationships post-settlement
2. Conducting loan repricing requests
3. Handling client queries
4. Maintaining accurate client records
5. Supporting retention strategies
6. Improving client service processes
Requirements:
* 1+ year experience in the broking or banking industry
* Strong communication and relationship-building skills
* Organisational skills and attention to detail
* A customer-first mindset with problem-solving skills
* Ability to work in a fast-paced team-driven environment
* A positive attitude and eagerness to grow professionally
We welcome applications from all qualified candidates.
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