About The Opportunity
We're excited to offer a fantastic opportunity for a motivated and enthusiastic individual to join our
Kurrajong Therapy Plus Team
in a
full-time position
.
This role operates
Monday to Friday, from 8:00am to 4:06pm
, providing high-quality intake, NDIS Plan interpretation, onboarding and service coordination activities for clients entering Therapy Plus.
The
Client Intake Officer
, acts as a central coordination point for families, referrers and internal teams, ensuring a smooth, timely and professional onboarding experience while also providing senior administrative oversight to intake and onboarding processes, that support effective service delivery.
The Client Intake Officer's Responsibilities Will Include
* Being the first point of contact for all Therapy Plus enquiries and providing clear information regarding services.
* Determine suitability and eligibility for Therapy Plus services.
* Identify risk indicators and escalate concerns appropriately.
* Monitor/maintain waitlists and appointments accordingly.
* Onboarding of Participant reports and documents.
* Understanding of NDIS Plans and being able to interpret them to support goals, budgets and support categories to determine if Kurrajong can help.
* Assist Therapist's to develop schedules for participants.
* Ensure clients understand service agreements.
* Coordinate client intake and scheduling by liaising with therapists and managers, managing capacity requests, updating families, and handling all appointment and travel processes.
* Maintain accurate client records and NDIS plan details across systems, ensuring compliance and supporting billing, reporting, and funding transitions.
* Manage financial administration and purchasing, including invoicing, reconciliations, petty cash, end-of-month reporting, and oversight of office supplies and mail logistics.
* Deliver professional client communication and reception services, keeping families informed throughout onboarding and coordinating information sharing with therapists and managers.
* Maintain a welcoming environment and coordinate facility upkeep, including monitoring vehicle rosters and directing maintenance requests.
* Ensure compliance with NDIS pricing rules and Kurrajong policies, maintain confidentiality, and support quality and safeguarding standards.
Qualifications, Certificates & Licences:
* Relevant qualifications in community services, or similar (desirable).
* Class C Drivers Licence.
* NDIS Worker Screening Check (or willingness to obtain).
* Working With Children Check (or willingness to obtain).
Experience, Skills & Knowledge
* Strong understanding of the NDIS, price guide and support categories.
* Experience in intake, customer service or roles in health/disability settings.
* Excellent interpersonal skills and ability to communicate with sensitivity.
* Strong organisational and time-management skills.
* Proficiency in Microsoft Office and digital systems.
* Ability to work collaboratively in a fast-paced environment.
* Ability to interpret NDIS plans and apply budgets accurately.
* Ability to maintain confidentiality and work within compliance frameworks.
Benefits of Working at Kurrajong
Our Goal Is To Be The Best Disability Services Provider – Both For Clients And Our Staff. People Are At The Centre Of Our Business, And We Happily Provide Them With The Following
* Rewarding and positive workplace culture
* Salary packaging incentives
* Staff wellbeing program including EAP access
* Access to paid parental leave after two years of service
Remuneration
This position is remunerated between $70,000 & $76,000 + Annual Leave Loading + Salary Packaging and Superannuation.
About Kurrajong
For over 68 years, we have been empowering people with disability to achieve their goals and live the life of their choice independently and confidently, within inclusive, accessible communities across the Riverina Murray Region.
We are a Registered not-for-profit provider under the National Disability Insurance Scheme (NDIS) and remain deeply committed to support individuals to achieve their goals and thrive.
Interested?
To discuss this opportunity further, please contact Therapy Plus Manager,
Michelle Merrylees
on or email
To download the position description please visit:
Applications will be considered as they are received and remain strictly confidential.
Apply
via our website by providing an up to date resume and cover letter.
Our Commitment to a Diverse and Inclusive Workforce
We are an EEO employer. Kurrajong does not discriminate on the basis of race, age, colour, gender identity or expression, sexual orientation, disability, religion, political views, socioeconomic status or any other protected attributes under Australian legislation. We believe each person's uniqueness makes us even better at the work we do.
Our vision is to create open, accessible and inclusive communities for all.